unrefunded
/ʌnˈrɛfʌndɪd/Definitions
1. adjective
Not having been repaid or refunded, especially as a result of a charge or payment being reversed or cancelled.
“The unrefunded credit card charge caused confusion for the customer.”
2. noun
A charge or payment that has not been repaid or refunded.
“The company’s accounting department discovered a large unrefunded balance on the client’s account.”