Definitions

1. noun

the act of transferring control or responsibility from one person or thing to another, especially in a complex or delicate operation

“The handoff from the pilot to the air traffic controller was smooth and efficient.”

2. verb

to transfer control or responsibility from one person or thing to another, especially in a complex or delicate operation

“The team had to hand off the project to the new manager on Friday.”

3. noun

a transfer of control of a call or a customer from one representative to another, typically in a customer service or call center setting

“The handoff was seamless, and the customer didn’t even notice the change.”